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Policies

Zen Penguin Wellness values each patient and the time you take to maintain your wellness and balance in life. We strive for punctuality and respect that in this busy world, people have many commitments. We ask the same of our patients and request that you adhere to all our clinic policies.

Clinic Policies

Payment is due at the time the services are rendered. We accept cash, all major credit cards, HSA and FSA. NO CHECKS ACCEPTED.

We require a 24-hour cancellation notice. Any cancellations made the same day will be charged ½ the price of the appointment. Exceptions will be made for emergency situations.

Please show up on time and ready for your treatment. If you are 15 minutes late to your scheduled appointment, you will NOT be treated that day and your appointment must be rescheduled.

A no call / no show will result in a charge of $30. After 3 no call / no show’s, you may be terminated as a patient. A no call / no show charge must be paid before another appointment will be scheduled or administered.

We DO NOT accept insurance. However, we can provide you with a superbill that you may then submit to your insurance for reimbursement. If you need a superbill, you MUST inform us at your appointment. It may take up to 48 hours for a superbill to be sent to you.

All electronic devices MUST be silenced when in the clinic. NO electronic devices are allowed on the treatment table during a treatment.

Military personnel (past and present) receive discounted pricing on acupuncture treatments. This MUST be communicated to us and proof of service is required (DD-214 or certified driver’s license) at your initial treatment to receive the discount.

Please do not consume any caffeine or use any stimulants 4 hours prior to your scheduled appointment. This may interfere with your treatment.

Please wear or bring loose fitting clothing to change into for your treatment, as access to all areas of the body may be necessary.

Please do not consume a large meal prior your treatment. A light snack is recommended though.

If you are sick and need to cancel / reschedule your appointment, please contact us immediately. We can be reached by text at (317)529-7853, 24 hours per day.